Justice is Served

Hello,

On Friday the 13th of April I left work at 4:30 and took the metro from
Square Victoria to Mount Royal metro. I used a ticket and took a transfer.
Proof that I was on the metro then was the delay at each station due to a
stuck door. After getting off the metro the 11 West bus was not there so I
walked a block before I saw it coming. While getting on the bus the driver
told me that my transfer was not valid. I told him that I just took it not
20 minutes before. He would not allow me on the bus even while I explained
my case to him. Obviously I did not look at the transfer when I took it but
it said 2:36pm and he explained to me that I only had one hour to use the
transfer even though I had just gotten off the metro. He made me feel as
though I was lying and I was forced to buy another ticket.

Today, Monday the 16 I once again took the metro from Square Victoria and I
took another transfer at 5:30pm. I checked the transfer from the same
dispenser and to my surprise the transfer once again said 2:36pm so I tried
one from another machine which gave me one for the correct time. I went to
the ticket vendor and told him about the faulty machine. He nonchalantly
told me to just get one from another machine.

Simply put, I want a refund for a  bus ticket or a refund of my $2.75 for
the second ticket on the Friday. I am not being cheap it is just a matter of
principal. I paid for a service, the service was faulty and so I was
expected to pay double for it. On top of that I was made to feel as though I
was a liar and a schemer for trying to use an expired ticket. I am neither
of those and I feel insulted for being treated that way by the bus driver.

I was furious at these turn of events and I expect a reply or a check for
$2.75 in the mail.

Chris Tucker

And justice was served:

April 17, 2007

Good afternoon :

Thank you for taking the time to let us know about this incident.   Your
comments will be transmitted to the appropriate authorities for treatment.
However, to make sure to identify the proper driver, can you please indicate at
what time you took the bus ?? and do you have the vehicle number ??

As requested, a regular ticket has been mailed to you.

Looking forward to hearing from you, we are very sorry for any inconvenience
caused and we thank you for using our services,

Regards,

Lise Allaire
Agente - Relations avec la clientèle
Société de transport de Montréal